Spool Photo Ltd – Terms & Conditions
1. Introduction
These Terms and Conditions (“Terms”) govern the use of our website and the sale of our publications by Spool Photo Ltd (“we,” “us,” or “our”). By using our website and placing an order, you agree to be bound by these Terms.
2. Company Information
Spool Photo Ltd
5 New Street, Cockermouth, Cumbria, CA13 0EP
Email: spoolphoto@gmail.com
Company Registration Number: [if applicable]
VAT Number: [if applicable]
3. Our Publications
We design, produce, and sell our own original photographic books and magazines. All content is created and published by us. While we aim to present product descriptions and images as accurately as possible, minor variations may occur.
4. Ordering
When you place an order, you will receive an email confirming receipt. This does not constitute acceptance of your order. A binding contract is formed when we send a dispatch confirmation. We reserve the right to cancel or refuse any order at our discretion.
5. Prices and Payment
All prices are in GBP (£) and include VAT where applicable. Payment must be made in full at the time of ordering via our accepted payment methods. We reserve the right to adjust prices at any time.
6. Shipping and Delivery
We aim to dispatch all orders within 5 working days. Delivery times vary. Once dispatched, we are not liable for delays caused by postal or courier services. Delivery costs are shown clearly at checkout.
7. International Orders
Customers outside the UK are responsible for any customs duties, import taxes, or local handling fees.
8. Cancellations and Returns
You have the legal right to cancel within 14 calendar days of receiving your goods. You must notify us via email, and return items within 14 days in resaleable condition. We’ll refund item(s) and basic delivery cost within 30 days of receiving returned goods. You are responsible for return postage unless the item is faulty or incorrect.
We strongly suggest you use a recorded or tracked service as we cannot be responsible for items that are lost in the post when being returned to us.
9. Damaged or Incorrect Items
Contact us within 7 days if items are damaged or incorrect. We’ll offer a replacement, exchange, or full refund including return postage if appropriate.
10. Copyright and Intellectual Property
All content on our website is the intellectual property of Spool Photo Ltd unless otherwise stated.
11. Privacy
Your personal information is used only to process your order and in line with our Privacy Policy and UK GDPR. We do not share your data without your consent.
12. Liability
Our liability is limited to the amount paid for your goods. We are not liable for indirect or consequential loss.
13. Governing Law
These Terms are governed by the laws of England and Wales.
Spool Photo Ltd – Privacy Policy
1. Who We Are
Spool Photo Ltd
5 New Street, Cockermouth, Cumbria, CA13 0EP
spoolphoto@gmail.com
2. What Information We Collect
We collect personal information you provide when placing an order, signing up to our newsletter (with or without making a purchase), or contacting us. This includes your name, email address, postal address, and order details. We also collect information automatically through cookies when you browse our website (see section 7).
3. How We Use Your Information
We use your information to process orders, send marketing emails (if subscribed), respond to enquiries, and improve our site. If you subscribe to our newsletter without making a purchase, we will only use your email address to send occasional marketing updates. You can unsubscribe at any time using the link in any of our emails.
4. Sharing Your Data
We do not sell your data. We only share it with essential service providers such as payment processors, couriers, and email platforms who are bound by strict confidentiality agreements.
5. Your Rights
You can request access, correction, or deletion of your data at any time. You can unsubscribe from marketing emails at any time using the link provided.
6. Data Retention
We retain your data only as long as necessary to fulfil our services and legal obligations, including financial reporting requirements.
7. Cookies
We may use cookies for essential site functionality and anonymous analytics. By using our website, you agree to our use of cookies. You can manage your preferences through your browser settings. See our Cookie Policy for more details.
Spool Photo Ltd – Shipping & Returns Policy
1. Shipping
We dispatch all orders within 5 working days. UK delivery usually takes 1–3 days. International delivery times vary. Buyers are responsible for customs duties or local taxes. DO WE WANT TO SAY ANYTHING HERE ABOUT THE COURIER / POSTAGE SERVICE WE USE?
2. Returns & Cancellations
You may cancel your order within 14 calendar days of receiving your item. You then have another 14 days to return the item in resaleable condition. We refund the item and basic postage. Return postage is your responsibility unless the item is faulty.
We strongly suggest you use a recorded or tracked service as we cannot be responsible for items that are lost in the post when being returned to us.
3. Damaged or Incorrect Items
Contact us within 7 days of receipt. We will refund or replace the item and reimburse any reasonable return shipping costs.