1. Who We Are

Spool Photo Ltd

5 New Street, Cockermouth, Cumbria, CA13 0EP

spoolphoto@gmail.com

2. What Information We Collect

We collect personal information you provide when placing an order, signing up to our newsletter (with or without making a purchase), or contacting us. This includes your name, email address, postal address, and order details. We also collect information automatically through cookies when you browse our website (see section 7).

3. How We Use Your Information

We use your information to process orders, send marketing emails (if subscribed), respond to enquiries, and improve our site. If you subscribe to our newsletter without making a purchase, we will only use your email address to send occasional marketing updates. You can unsubscribe at any time using the link in any of our emails.

4. Sharing Your Data

We do not sell your data. We only share it with essential service providers such as payment processors, couriers, and email platforms who are bound by strict confidentiality agreements.

5. Your Rights

You can request access, correction, or deletion of your data at any time. You can unsubscribe from marketing emails at any time using the link provided.

6. Data Retention

We retain your data only as long as necessary to fulfil our services and legal obligations, including financial reporting requirements. 

7. Cookies

We may use cookies for essential site functionality and anonymous analytics. By using our website, you agree to our use of cookies. You can manage your preferences through your browser settings.